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Princess Royal University Hospital (PRUH) walk-in blood test clinic - closing - with effect from 28th September 2018. For up to date locations for walk-in blood tests and also pre-bookable blood tests - please click here Community Phlebotomy services in Bromley 

Appointments

pen_on_diaryPatients can sign up online or in person for Emis access. Please make an appointment by telephoning our receptionists, by calling in at the surgery, or online here: https://patient.emisaccess.co.uk. Please note that you need to have an online account to be able to book/change appointments online. If you're not already signed up, why not speak to a receptionist when you're next in the practice?

We have a range of appointments available. Please try to book an advance appointment if you are able to wait, as this allows the same day appointments to be used by those who really need them. :

  • Urgent appointments: We have some appointments that are relased at 08:00am and thease are bookable online.  The other batch released at 08:30am can be booked online or by telephone 
  • If you feel you need to be seen urgently please book online or  by telephone.
  • Please Note:  these appointments are limited.

  • Pre bookable appointments, these are bookable up to a week ahead.

  • Routine appointments, these are bookable up to 5 weeks ahead.

  • Telephone appointments, if you feel you need advice and do not need to see a doctor or a nurse.

  • We also have Extended Hours appointments, from 07:00 four days a week, a late evening on a Thursday we're open on some Saturday mornings.These are for pre booked appointments only. If you find it hard to get to the surgery during our usual open hours because of work or family commitments or you are a commuter please book for an Extended Hours appointment.

For continuity of care you may wish to see your usual doctor. However if you are being seen in one of the specialist clinics, or you need to be seen more urgently you will be seen by another doctor or the practice nurse.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, if you would rather talk only to the doctor, simply let the receptionist know.

Anything that is discussed with the receptionists or any member of our team is treated in the strictest confidence. We can offer a degree of privacy at a separate reception booth (in a separate room). So if your enquiry is sensitive, let the receptionist know. Please also respect the privacy of other patients by standing well back from the reception desk until your turn. 

You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. The receptionist team are highly trained and have a difficult and demanding job. They always try to meet patients with a smile and give our patients great service despite often limited resources. However if you feel the care you have received was not adequate, please ask to speak to the practice manager.

Why might it be difficult to get an appointment

The surgery is particularly busy on Mondays and Tuesdays especially during the winter months. If your appointment is not urgent, try to book on a less busy day in the afternoon. If we can’t offer you an immediate appointment, you can phone back for a cancellation slot.

Please let us know as soon as possible if you can't attend your appointment, we can then make it available for another patient.

You can also book to have a telephone consultation with a doctor if you wish. He or she will ring you after their morning surgery on the telephone number you have given.

Routine appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment in the afternoon up to 5 weeks in advance. Please phone after 10:30 to avoid busy times.

Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by telephone, post or email. We normally ask you to call the surgery to make the appointment. However sometimes we send a letter with a specific appointment already alotted to you. If this time is not convenient, please telephone reception to re-arrange it.

It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for new patients, asthma, diabetes, cervical screening, travel advice, baby immunisation and vascular health, amongst others. Please see the ‘services and clinics’ section for the full list.

We are a busy practice and our pre-bookable appointments often get booked up quite a bit in advance.This is why we also allocate some slots that can be booked a maximum of 7 days ahead.

Same day appointments

We realise you do not always know in advance when you will become unwell! We therefore provide some same day appointments to make it easier for you to see a doctor quickly.However these appointments are limited, so please book online from 08:00am or call and book online from 08:30am. 

Please try to book an advance appointment if you are able to wait, as this allows the same day appointments to be used by those who really need them.

MISSED Appointments

If you are unable to attend a GP or Nurse appointment, please contact the Practice so that the appointment could be offered to other patients.  DNA appointments are not only becoming more common and increase waiting times but it also costs the NHS £300m.  

 
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