Monthly Archives: March 2020

A Message to All Patients – regarding prescriptions

Please be reassured however bad this pandemic gets we will ALWAYS ensure patients can access their medications. Our GPs and staff are set up to work remotely should that be necessary and the essential function of processing prescriptions will not cease.

We need your help at this challenging time:

  • Please DO NOT request prescriptions more than 2 weeks early; they won’t be processed
  • Please request medications via online access or NHS App wherever possible as this speeds up the processing time and reduces workload burden on our administration team
  • Prescriptions will be sent to your nominated pharmacy, YOU CANNOT collect from the practice
  • Your pharmacy will be sent 2 x 2 months’ supply in most cases via electronic repeat dispensing. This will avoid needing to reorder so often

In order to avoid long waiting times, appointments are 10mins and strictly for 1 problem only

Appointments are 10mins and strictly for 1 problem only. If patients have more complex requirements or have lots to discuss then they should book more than one slot. This is to help surgeries run to time and avoid other patients being kept waiting. This policy will now be strictly enforced by all GPs in response to complaints from patients regarding waiting times at the practice.