Urgent Appointments
To request an urgent appointment for today (Monday to Friday):
- Use our appointment request form, Monday to Friday from 8 am to 6.30 pm. We will respond within 24 hours.
- Phone us on 020 8466 9017, Monday to Friday from 8am to 6.30 pm
- Book an appointment online through the NHS App or Patient Access.
- For nurses appointments you can also visit the surgery and speak to a receptionist from 8 – 6.30pm
When you get in touch, we will as you what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine Appointments
To request a routine appointment within the next 7 days:
- Use our appointment request form, Monday to Friday from 8 am to 6.30 pm. We will respond within 24 hours.
- Phone us on 020 8466 9017, Monday to Friday from 8am to 6.30 pm
- Book an appointment online through the NHS App or Patient Access – these become available at 3pm for the following day.
- For nurses appointments you can also visit the surgery and speak to a receptionist from 8 – 6.30pm
Cancelling or changing your appointment
When you receive a face to face appointment at the practice, please ensure that you arrive on time. If you can no longer make any appointment, it is very important you let the practice know so this can be offered to another patient.
A lot of money is wasted in the NHS every year by patients who do not attend a booked appointment.
To cancel or amend your appointment:
- use your NHS account (through the NHS website or NHS App)
- using Patient Access
- phone us on 0208 466 9017, Monday to Friday from 8am
- reply CANCEL to your appointment reminder text message
Home Visits
Home visits are only for patients who are housebound or too ill to attend the surgery. It is better for you to be seen at the surgery where there are better diagnostic tools and better facilities to properly assess you.
If you require a home visit please contact the surgery as soon as possible in the morning and give the receptionist your details.
Five Elms PC Network and Bromley GP Alliance appointments
Some appointments are available for patients from the rest of the Primary Care Network practices.
Bromley GP Alliance offer access to patients across Bromley from a hub at Crown Medical Centre as follows:
- Monday-Friday: 4-8pm
- Saturday: 8am-1pm
- Sunday: 8-4pm
Other locations and more information can be found on their website: https://bromleygpalliance.org/services/gp-access-hubs/
Both Five Elms Primary Care Network extended hours and Bromley GP Alliance hub appointments should be booked via reception in the usual way.
Out of hours patients can also contact their GP via e Consultations service and receive a response by the end of the following working day.
Non-urgent advice: Patient Notice
If urgent medical attention/advice is required out of hours then patients should call 111 or attend their local Urgent Care Centre/Accident & Emergency as appropriate.
Interpreting and Translation Support
The Practice has a professional translating service to offer translation for patients whose first language is not English.
The service can also provide a BSL interpreter to provide sign language for patients with hearing difficulties.
Please advise Reception when making an appointment that you require this support, so this can be arranged for your appointment.
