Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- Repeat prescriptions may be ordered online in several ways, please see list below.
| Service Provider | Website |
|---|---|
| Patient Access | Patient Access |
| NHS App | NHS App |
| Evergreen Life | Evergreen Life |
| Dimec | Dimec |
| myGP | myGP |
| digi.me | digi.me |
| Echo | Echo |
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- bring the paper form to the surgery, Monday to Friday from 8:30am to 6.30pm (Fill in a prescription request form or underline the items needed on the tear-off side of your prescription and drop it into the surgery. Please do not order any medications you do not need.)
- send us your prescription request by post, (If a stamped addressed envelope is supplied, your prescription can be returned via Royal Mail. Find our postal address.)
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Repeat dispensing
If you take regular, repeat medication that doesn’t change frequently, you may be eligible for the NHS repeat dispensing service.
Private Prescriptions
A private prescription can only be issued if the medication is not available on the NHS. The prescription is not paid for by the NHS and the cost is paid for by the patient. It is charged by the cost of the medicine and the pharmacists charge for supplying it.
Please note a prescription is a legal document which the doctor who has signed it is responsible. Doctors who are seen privately cannot issue NHS prescriptions.
Electronic Prescription Service
GP online services allow you to access a range of services via your computer or mobile.
Once you have signed up, you will be able to:
- Book or cancel appointments online with a GP or nurse
- Renew or order repeat prescriptions online
- View parts of your GP health record, including information about medication, allergies, vaccinations, previous illnesses and test results
The service is free. Everyone who is registered with a GP can have access to their practice’s online services.
How can I start using GP online services?
Follow the steps below to sign up for GP online services:
- Tell your GP practice that you would like to start using their online services
- A member of the practice will then ask you to fill in a short registration form
- You will have to provide photo ID and proof of address. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record
- Once you have signed up, you will receive your unique username and password and a link to where you can log in
How can I find out what online services my GP practice offers?
The services available to you will depend on the online system your GP practice uses. You can ask your practice what services they offer when you sign up or check on this website. Simply look up your GP practice using the services near you facility at the top of this page. Each available service is listed under “online facilities” on the “overview” and “facilities” pages of the GP profile (see example image).
The online system used by your GP also determines whether you can access any additional NHS-approved online service and apps. To find out more about these additional services, please check with your GP practice or have a look at the list below. More services and apps will be added to the list as they become available.
I’m not good with the internet – where can I get help?
There are a number of different services for people who need internet training such as UK online centres. Others are provided by local authorities, colleges and charities. The best place to start would be your local library.
Get tips on this website to help you become a more confident internet user, including how to keep yourself and others safe online.