Meet the Team

Practice nurses are qualified and registered nurses.

The can help with health issues such as

-Family Planning Advice
-Healthy Living Advice
-Blood Pressure Checks
-Dressings
-ECG’s
-Baby/Child Immunisations
-Travel Advice and Immunisations
-Ear Irrigation Advice
-NHS Health Checks

Practice Nurse

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Health Care Assistants

Our Health Care Assistants (HCA’s) work under the supervision of our Practice Nurses to provide care to patients needing a variety of physical tests and other aspects of care to support the management on long-term conditions.

Healthcare assistants support practice nurses with their daily work and carry out tasks such as:

• Phlebotomy (drawing blood)
• Blood Pressure Measurements
• New Patient Checks

Key responsibilities

Provide primary support to general practice staff with regards to prescription and medication queries

Provide information to patients with questions, queries and concerns about their medicines

Undertake structured medication reviews, support and manage patients with long-term conditions and polypharmacy, review the on-going needs for each medicine and monitoring needs.

Make appropriate recommendations for medicine improvement

Review, maintain and update clinical records as required

Set up repeat dispensing service for patients who have regular medicines

High risk drug monitoring to ensure patient safety

Reconcile and review medicines following discharge from hospitals

Practice Management

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Secretarial Team

Administrators

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Prescriptions

Ashley and Ann deal with the repeat prescription requests, which we have to receive in writing, either by completing a request at the reception or dropping us a line in the post.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries.

They can provide basic information on services and results and direct you to the right person depending on your health issue or query.

Receptionists make most of the patient appointments with the GPs and nurses.

They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Your GP practice is open and here for you and your family.

In order to provide the right care at the right time, all GP practices are changing how they work.

In a GP practice you will now find a wider team of specialists and professionals working together to help and care for you.

The larger practice team is designed to best manage the very busy workload and the range of health needs that people have. 

You may get referred to the most appropriate member of the team to provide the support you need.

The PCN has 2 Care Coordinators and they can help patients with the following referrals:

• Chase Hospital appointments and navigate
• Carer’s leaflets and directory with all services within Bromley.
• Falls clinic referrals

Occupational Therapy referrals, wheelchair referrals, falls clinic referrals community services DN Referrals, Podiatry referrals.

• Task DR, DN, Social prescriber, clinical pharmacist paramedic
• Arrange appointments and follow ups
• Liaison with reception and secretaries
• Chase referrals
• Home visits, for housebound patients, temporary house bound pre admissions and discharge from hospital
• Telephone calls to patients
• Support and needs for patient and carers

Social Prescribing supports patients who visit their GPs but do not necessarily immediately require clinical treatment. It is estimated that around 20% of people visit their GPs for non-clinical reasons – from financial worries to social isolation.

Social prescribing aims to address the wider determinants of health by supporting patients to access community groups and voluntary organisations running a wide range of activities from benefits advice and housing help to bereavement support, singing and cooking classes and sports clubs.

What Does Your Link Worker do?

Social prescribing supports people who lack the confidence, knowledge or motivation to approach other agencies or get involved in community groups on their own. Link workers build relationships with the providers of voluntary, local and community services and maintain their knowledge of the various programmes offered by these organisations in their local area.

This helps them co-produce a support plan with patients tailored to the individual’s needs and goals and in line with services and programmes available locally. The link worker will then help the patient to access the agreed support.

Which Patients Might Benefit From Social Prescribing?

Examples of issues for which your link worker can provide support include:

• Loneliness
• Debt
• Emotional Wellbeing
• Bereavement
• Health Conditions
• Family / Friends
• Employment
• Caring responsibilities
• Housing
• Lifestyle